Contact Us
Get in Touch with SecretLace
We're here to help you with any questions, concerns, or feedback you may have. Our customer service team is dedicated to providing you with the best possible experience.
Contact Information
Customer Service Hotline
Phone: +94 770572174
Hours: Monday to Saturday, 9:00 AM - 6:00 PM
Email Support
Email: hi@secretlace.shop
Response Time: We typically respond within 24-48 hours
Social Media
Follow us and reach out on our social media platforms:
- Instagram: Direct message us for quick assistance
- Facebook: Send us a message for support
What We Can Help With
- Order Inquiries: Track your order, modify details, or get updates
- Product Questions: Sizing, availability, or product information
- Returns & Exchanges: Process returns, exchanges, or refunds
- Technical Support: Website issues or account problems
- General Inquiries: Any other questions about our products or services
Business Hours
Our customer service team is available:
- Monday to Saturday: 9:00 AM - 6:00 PM (Sri Lanka Time)
- Sunday: Closed
- Public Holidays: Closed
Response Times
- Phone Calls: Immediate assistance during business hours
- Email: Within 24-48 hours
- Social Media: Within 24 hours
- WhatsApp: Within 2-4 hours during business hours
Before You Contact Us
To help us assist you better, please have the following information ready:
- Your order number (if applicable)
- Your contact information
- A clear description of your question or issue
- Any relevant screenshots or photos
Feedback & Suggestions
We value your feedback and suggestions! If you have ideas for improving our products, services, or website, please don't hesitate to reach out. Your input helps us serve you better.
SecretLace Customer Service Team
Your satisfaction is our priority